The virtual training of the guest and suitcase guide staff has been created for people to be fully acquainted with the duties of the guest and suitcase guide staff. The guest and luggage guide staff is from the service occupational group. And must be aware of the organization of the hotel and the reception area (front office). Introducing the hotel services to the guests and answering their questions, observing communication skills and articulation. Also, in accordance with the rules of hospitality, to guide and carry the luggage and equipment of the guests to the room and vice versa, and to be able to receive and return the deposits of the guests. Also be aware of the safety, health, and safety issues of your job. In the job training standard of the guest and suitcase guide staff, the principles and rules of guidance and transportation of guests’ belongings and suitcases to the room and vice versa and receiving and returning their deposits are taught.
Guest Guide Definition:
A guest guide is usually an agile person who is always observing the public spaces of the hotel, especially the main entrances and the lobby of the hotel. Usually, when getting of the car, taxi, or guest service to the hotel, the first encounter will be from the guest’s guide. The secondary function of the luggage is to guide the guests to the designated room based on the type of reservation made by the hotel receptionists.
Virtual training course topics for guest and luggage guide staff:
Organize and analyze the hotel organization
Organizing and analyzing the hotel reception department (Front Office) and its subdivisions
Communicate effectively with hotel guests and customers
Introducing hotel services and rooms to guests and customers
Meet the information required by hotel guests
Carrying luggage and luggage of hotel guests
Guest and luggage management at the hotel
Implement the rules and regulations related to hotels
Prerequisites for the guest and luggage guide staff course:
This course does not require any special prerequisites and the course is taught from the beginning.