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  • By Oxford Certificate
  • November 8, 2021
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English Teaching Techniques E-Learning

Virtual training on ISO 10002 customer satisfaction management system topics, one of the most important management systems that is a growing trend among financial and credit institutions, service and commercial companies, after-sales service providers and manufacturers of home appliances, mobile, Car and…. The customer feedback management system is ISO10002 standard.

Relying on understanding the importance of customer complaints, this management standard provides and establishes an appropriate system to identify and understand customer expectations, analyze their feedback, and ultimately provide feedback to improve service delivery and product improvement. . ISO10002 along with the ISO9001 quality management system standard is a powerful tool to increase customer satisfaction, attract new customers and improve the provision of services and products, and in addition helps the customer in choosing an after-sales service provider.

This standard provides tips for effective design and implementation. Provides an efficient grievance process for all types of business and non-business activities, including e-commerce related activities. The purpose of this standard is to ensure the interests of the organization and its customers, complainants, and other stakeholders.

What is customer satisfaction? Why is it so important?
The four standards in this series of international standards address a variety of topics, each of which is detailed in part of the course.

ISO 10002 provides guidance on how to develop and implement a code of conduct for customer satisfaction. What is this regulation? What should be included? What should he avoid? How can this code be implemented, reviewed and improved by any organization, regardless of its products and services? All these questions will be answered in this course.

What you will learn in the ISO 10002 Customer Satisfaction Management System Virtual Training course:

  • What is customer satisfaction?
  • How to handle customer complaints
  • What is the dispute resolution process
  • Quantitative and qualitative customer surveys
  • Direct and indirect analysis of customer satisfaction data
  • Customer loyalty to behavior and behavior

Who is this course for:

  • Customer satisfaction managers
  • Customer Success Managers
  • Quality managers
  • Business relationship managers
  • Complain managers

Prerequisites for the ISO 10002 Virtual Training System Topics in Customer Satisfaction Management System:
This course does not require any special prerequisites and is taught from the ground up.

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