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  • By Oxford Certificate
  • November 8, 2021
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Topics Of ISO 10004 Customer Satisfaction Evaluation E-Learning 10004

Virtual training on monitoring and measuring customer satisfaction ISO 10004 is one of the key factors in the success of the organization Customer satisfaction with the organization and its products. Therefore, controlling and measuring customer satisfaction is essential.

Information obtained from controlling and measuring customer satisfaction can help identify opportunities. To help promote strategies, products, processes and features. Which has been valuable to customers. And meets the goals of the organization. Such improvements have strengthened customer confidence. And it has economic benefits and the like. Such technical principles help the organization to apply effective processes in controlling and measuring customer satisfaction.

ISO 10004 in combination with ISO 10001, ISO 10002 and ISO 10003 can provide guidance to help reduce and minimize customer dissatisfaction and increase customer satisfaction.
An efficient and effective grievance process, as well as the needs of the organizations that supply the product. And reflects those who receive those products.
Encouraging customer feedback, including complaints when a customer is dissatisfied, can create opportunities to maintain or achieve customer loyalty and approval, and improve internal and international competition.

This international standard (ISO 10004 customer satisfaction) is compatible with ISO 9001 and ISO 9004. And supports the goals of these two standards in the efficient and effective application of a grievance process. It can also be used independently.

Virtual Training Course Topics in Monitoring and Measuring ISO 10004 Customer Satisfaction:

  • What is customer satisfaction?
  • How to handle customer complaints
  • What is the dispute resolution process
  • Quantitative and qualitative customer surveys
  • Direct and indirect analysis of customer satisfaction data
  • Customer loyalty to behavior and behavior

Prerequisites of the training course on monitoring and measuring ISO 10004 customer satisfaction:
This course does not require any special prerequisites and is taught from the ground up.

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