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  • By Oxford Certificate
  • November 8, 2021
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Total Quality Management (TQM) E-Learning

Comprehensive quality management virtual training is a technique for involving all employees and managers of the organization in matters related to the organization. This technique makes a significant difference in the culture of the organization, which includes the goals, ideals, way of thinking, and procedures in that organization. The main emphasis of the TQM movement is that every employee and manager is responsible for the continuous improvement of the quality of services and products of the company in order to meet the demands of customers. Comprehensive quality management with its philosophical foundations and simple and understandable principles and providing a natural platform for efforts may be the only option for managers. The three important pillars of the philosophy of total quality management, namely customer-centric, process-oriented and continuous improvement, can be understood and implemented both at the top of an organization and at its base.

Summary of this course:
Quality is a parameter that determines the superiority or inferiority of a product or service. Complete quality management is defined as a continuous effort by management as well as employees of a particular organization to ensure long-term customer loyalty and customer satisfaction. Remember, a happy customer brings ten new customers. Where a frustrated person spreads a bad mouth. And it ruins several of your current customers as well as potential customers.

Total quality management can be divided into three stages: planning, execution, and review.

Planning stage: Planning is the most important issue of total quality management. At this stage, employees must face their problems and questions that need to be addressed. They have to face the various challenges they face in their day-to-day operations. As well as analyze the root cause of the problems. Employees are required to do the necessary research. And modify the relevant data. Which helps them find solutions for all products.

What you will learn in the comprehensive quality management virtual training course:

  • Learn general quality management tools.
  • Learn Six Sigma and quality management.
  • The role of managers in TQM.
  • The role of customers in TQM.
  • Learn plan-do-study-act technique.

Prerequisites for the comprehensive quality management training course:
This course does not require any special prerequisites and is taught from the ground up.

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