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  • By Oxford Certificate
  • November 9, 2021
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Concierge And Bell Attendant E-Learning

Virtual training of hotel reservation staff has been created for people to be fully acquainted with the duties of hotel reservation staff. Most hotels use computer systems to reserve and maintain details of hotel information. In large hotels, several receptionists usually work at the hotel reception, and each is responsible for part of the work, for example, a person is responsible for reviewing the types of reservations made and their coordination. But in small hotels, all the work of the reception department and sometimes the work of guiding the passengers to their rooms is the responsibility of the receptionist.

Duties of the hotel reservation employee:

  • Welcoming guests upon arrival with great respect and courtesy
  • Carry out room reservation tasks for customers by phone, email, fax, letter or in person
  • Doing all the necessary work during the arrival and departure of guests, including obtaining valid identification documents from the guest and checking their accuracy and validity, providing the profile form to the guest and helping him to fill it, taking and giving room keys to guests and…
  • Complete explanation of the types of rooms and hotel facilities to the guest and help him in choosing the right room and give him the key
  • Capture and give messages to guests
  • Respond to guests’ various requests (including booking theater tickets or storing valuables)
  • Answering guests’ questions and giving them the information they need
  • Review and address suggestions, problems and complaints of guests
  • Prepare bills and deliver guests’ payments when leaving the hotel
  • Collaborate with other hotel staff to provide better services to guests

Hotel reservation employee virtual training course topics:
Organize and analyze the hotel organization
Organizing and analyzing the hotel reception department (Front Office) and its subdivisions
Communicate effectively with hotel guests and customers
Introducing hotel services and rooms to guests and customers
Sale of hotel rooms and services
Register and make room reservations for hotel customers
Meet the information required by hotel guests
Analysis of different sectors of the tourism industry
Implement the rules and regulations related to hotels
Prerequisites for hotel reservation staff:
This course does not require any special prerequisites and the course is taught from the beginning.

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