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  • By Oxford Certificate
  • November 9, 2021
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Hotel Receptionist E-Learning

Virtual training of hotel reception staff has been created for people to be fully acquainted with the duties of the hotel reception staff. In the standard of job training of hotel reception staff, the rules and principles of reception of guests are taught by using communication skills and sales methods and providing services and hotel rooms and registering the reception of guests, and following up related matters. Each hotel consists of two parts in front of the guest (FRONT OFFICE) or FRONT OFFICE and far from the guest or BACK OFFICE. The front office manager has a special place in attracting and providing services to hotel guests. The front office is the hotel’s command center all day long and is open 24 hours a day. Therefore, training the hotel receptionist or front office is very important for hoteliers.

Duties of the hotel receptionist:

  • Welcoming guests upon arrival with great respect and courtesy
  • Carry out room reservation tasks for customers by phone, email, fax, letter or in person
  • Doing all the necessary work during the arrival and departure of guests, including obtaining valid identification documents from the guest and checking their accuracy and validity, providing the profile form to the guest and helping him to fill it, taking and giving room keys to guests and…
  • Complete explanation of the types of rooms and hotel facilities to the guest and help him in choosing the right room and give him the key
  • Capture and give messages to guests
  • Respond to guests’ various requests (including booking theater tickets or storing valuables)
  • Answering guests’ questions and giving them the information they need
  • Review and address suggestions, problems and complaints of guests
  • Prepare bills and deliver guests’ payments when leaving the hotel
  • Collaborate with other hotel staff to provide better services to guests

Hotel Admission Virtual Training Course Topics:
Organize and analyze the hotel organization
Organizing and analyzing the hotel reception department (Front Office) and its subdivisions
Communicate effectively with hotel guests and customers
Analysis of different sectors of the tourism industry
Reception of guests at the hotel
Performing administrative affairs of the guest reception department
Introducing hotel services and rooms to guests and customers
Meet the information required by hotel guests
Implement the rules and regulations related to hotels
Application of office supplies and equipment required by the guest reception department
Prerequisites for the hotel reception staff:
This course does not require any special prerequisites and the course is taught from the beginning.

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