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  • By Oxford Certificate
  • November 9, 2021
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Hotel Storekeeper E-Learning

Virtual training of a hotel floor manager, a hotel floor manager is a person who has the ability to determine the job descriptions of men and women based on the organizational chart, preparing a key control form.

Skills at the hotel:

  • Familiarity with the types of fractures and dislocations
  • Familiarity with the types of problems and possible diseases in travel
  • Identify the principles of completing repair and breakdown forms
  • Send to Front Office and other desired sections
  • Familiarity with receiving room status report from room owners and confirming its direction
  • Familiarity with the types of rooms and the standard quota of room owners
  • Familiarity with the quota formula and related parameters according to the working seasons in the hotel
  • Identify the principles of monitoring the observance of rules and regulations in the classes
  • Familiarity with monitoring how staff deal with guest issues and problems
  • Identify the principles of preparing the key control form
  • Familiarity with the types of keys and how to control it
  • Familiarity with the organizational chart of the hotel
  • Familiarity with the types of hotels and the type of service of room staff

Topics of the hotel operator’s virtual training course:

  • Ability to determine the description of male and female roommate duties based on the organizational chart
  • Ability to prepare a key control form
  • Ability to monitor compliance with rules and regulations in the classes
  • Ability to balance the schedule or work quota during busy and secluded hours at the hotel
  • Ability to communicate with the front office to predict full and empty rooms in different seasons
  • Ability to track repair and breakdown forms
  • Ability to follow the goods request form from the warehouse
  • Ability to take inventory from the store of floors
  • Ability to inspect the guest room and report it to the front office
  • Ability to complete the form of lost or found objects
  • Ability to monitor the cleanliness of elevators and its cleaning method at specified times
  • Ability to prevent accidents
  • Ability to observe occupational safety and health tips in the workplace

Prerequisites for the training of the floor manager in the hotel:
This course does not require any special prerequisites and the course is taught from the beginning.

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