Room Service Captain E-Learning
Virtual Room Host Virtual Training has been created for people to be fully acquainted with the duties of a Roman Service Host. Suitable reception for guests and especially special guests (VIP – VIP TOP – CIP – DG-OS) in their room and organizing proper reception for other hotel guests in the room and mastering food and beverage orders from
Telephone service is one of the main tasks of the host.
What is the hotel room service?
Room service is one of the hotel services through which guests can order food or drink and pick it up in their room and enjoy. Of course, it is important to know that these services are only offered by medium and luxury hotels (three-star hotels and above), for example, if you have booked a friendly hotel, motel or guest house, you should not expect to receive such services.
Room Service is actually a subset of the Food and Beverage Department at Luxury Hotels. Another point is that in some hotels, room service is provided 24 hours a day, while some hotels only provide this service to guests in the last hours of the night. In addition, the price of food or drinks in the room service is usually higher than the food in the hotel restaurant due to the ease of access.
Virtual training course topics hosted by Roman Service:
Control and monitor service layout
Quantitative and qualitative control of orders
Obtaining a single admission list from OS – DG – CIP – VIP – TOP VIP
Respond to administrative correspondence
Performing service formalities in the OS – DG – CIP – VIP – TOP VIP room
Control how to receive guests
Organizing and supervising the affairs of employees under supervision
Use trolleys and food trucks to the guest room
Prerequisites for Roman Head Service Host:
This course does not require any special prerequisites and the course is taught from the beginning.