Customer Relationship Management (CRM)
Customer Relationship Management (CRM) Virtual Training (CRM) is currently one of the most popular topics and discussions of most companies in Iran and the world. The idea of customer orientation and customer focus rather than productivism has been the source of the standard “customer relationship management” solutions. According to the needs of organizations, they cover four strategic approaches: Operational, Operational, Analytic and Collaborative.
Strategic CRM: Shapes your customer-centric business strategy and helps you attract new customers. Keep your current customers satisfied and profitable. This strategy plays a very important role in your organization. Because it creates the right customer-centric processes and the right organizational culture in your business.
Operational CRM: Operations and automation manage customer service processes such as marketing, sales, and after-sales service processes.
Analytical CRM: The process by which you convert operational data collected from marketing and customer relationship information into information. Which helps your organization in the process and strategic decisions.
Interactive CRM: The interface between you and the outside world (customers and agents) that helps you create more value for your customers. In fact, systems will help you get both positive and negative feedback from your customers. Listen to their requests easily and let them flow in the organization. Some communication channels include telephone system, email, SMS, chat and so on. In addition to customers, this software can also communicate with your agents, distributors and suppliers.
List of Customer Relationship Management Virtual Training – CRM:
- Familiarity with customer relationship management
- Communication skills
- Customer Relationship Management (CRM)
- Principles of customer relationship
- Consumer behavior
Customer Relationship Management – CRM training course is useful for the following disciplines:
In the field of marketing, sales and after-sales service
Prerequisites for CRM: CRM:
This course does not require any special prerequisites and is taught from the ground up.